topic House WiFi is down the boosters only have 2 green lights in Broadband

House WiFi is down the boosters only have 2 green lights

Stan14 — Tue, 03 Sep 2024 13:44:47 GMT

Connected light is off on all 3 boosters in the house?

Re: House WiFi is down the boosters only have 2 green lights

Highlinder — Tue, 03 Sep 2024 14:14:55 GMT

@Stan14 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: House WiFi is down the boosters only have 2 green lights

jamesn123 — Tue, 03 Sep 2024 15:51:37 GMT

@Stan14

Is your main hub still working fine? If so try rebooting all boosters & your hub.

If that doesnt solve it you may need to re-pair them.