topic Re: WiFi isn't working in Broadband

WiFi isn't working

Nicola732 — Tue, 03 Sep 2024 10:11:47 GMT

Done a check via this app & saying all good but it's not

Re: WiFi isn't working

Mick24 — Tue, 03 Sep 2024 10:16:36 GMT

I'm having the same problem. Done the checks says all ok. But on tv my connection to internet keeps dropping out?

Re: WiFi isn't working

Vaishali1 — Tue, 03 Sep 2024 10:17:40 GMT

I’m having a constant issue too. Checks saying everything is fine, yet I keep disconnecting from every device. Router internet light keeps going amber and flashing and then it connects again.

Re: WiFi isn't working

Highlinder — Tue, 03 Sep 2024 10:20:14 GMT

@Nicola732& @Vaishali1 & @Mick24 is this the service checker that you are using to check your broadband issue is or are you also running the broadband test after the service checker completes?

Re: WiFi isn't working

Mick24 — Tue, 03 Sep 2024 10:23:22 GMT

I'm unsure what a service checker is? And I've followed the instructions on here as in a test and saying ok. Sorry but I'm a bit naive on stuff like this.

Re: WiFi isn't working

Highlinder — Tue, 03 Sep 2024 10:25:03 GMT

@Mick24 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: WiFi isn't working

Mick24 — Tue, 03 Sep 2024 10:28:57 GMT

I've done everything and says all ok? Not giving me an option to get a engineer?

Re: WiFi isn't working

Vaishali1 — Tue, 03 Sep 2024 10:29:40 GMT

I have done all of all the testing. It comes back fine with no faults after trying constantly.but there's clearly something not working well, Router internet light goes green. After 5-10 mins starts flashing amber and the cycle repeats and tries to connect and then does. It means I cannot get on work calls or anything. I am happy to post a video of the router or send to someone specific if this helps.

Re: WiFi isn't working

Vaishali1 — Tue, 03 Sep 2024 10:30:29 GMT

Is your router internet light also going amber after some time and then resolving back to green?

Re: WiFi isn't working

Highlinder — Tue, 03 Sep 2024 10:30:30 GMT

@Mick24 What lights are not showing on the router just now? Are any amber or have no light at all?

Re: WiFi isn't working

Highlinder — Tue, 03 Sep 2024 10:32:18 GMT

@Vaishali1 Which area of the country are you in. Hemel Hempstead is having a major outage just now.

Re: WiFi isn't working

Mick24 — Tue, 03 Sep 2024 10:32:44 GMT

All the lights are green. But intermittently my internet drops out for a split second. Was doing this the other week but seemed to right itself

Re: WiFi isn't working

Highlinder — Tue, 03 Sep 2024 10:35:04 GMT

@Mick24 Do you have a black or white router from Sky?

Re: WiFi isn't working

Sara03 — Tue, 03 Sep 2024 10:36:01 GMT

I'm having the same issue, all lights are green, all service checkers say everything is fine, yet I have no connections anywhere, currently working with my 4G. That's been since 4am, and I'm in Powys

Re: WiFi isn't working

Mick24 — Tue, 03 Sep 2024 10:36:02 GMT

No it's just black?

Re: WiFi isn't working

Highlinder — Tue, 03 Sep 2024 10:36:22 GMT

@Mick24 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi isn't working

Vaishali1 — Tue, 03 Sep 2024 10:37:59 GMT

I am in Southampton so31 area.

Re: WiFi isn't working

Mick24 — Tue, 03 Sep 2024 10:43:16 GMT

I'm struggling to do that.

Re: WiFi isn't working

Mick24 — Tue, 03 Sep 2024 10:46:54 GMT

I'm in Halifax West Yorkshire

Re: WiFi isn't working

Sara03 — Tue, 03 Sep 2024 15:07:47 GMT

I did what you suggested, I've no idea what it means