topic Internet not working in certain rooms in Broadband

Internet not working in certain rooms

Bjwalker — Tue, 03 Sep 2024 10:02:21 GMT

The Internet is becoming really slow in certain rooms. I can not get it at all in the main bedroom

Re: Internet not working in certain rooms

TimmyBGood — Tue, 03 Sep 2024 10:04:35 GMT

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: Internet not working in certain rooms

Bjwalker — Thu, 05 Sep 2024 06:51:57 GMT

I have the broadband max, meaning I can get boosters free. Please could a booster be sent to me

Re: Internet not working in certain rooms

Highlinder — Thu, 05 Sep 2024 07:39:17 GMT

@Bjwalker You are not talking to Sky, if you need a booster give Sky a call and go through the process to get a booster pod.

Re: Internet not working in certain rooms

TimmyBGood — Thu, 05 Sep 2024 07:49:11 GMT

@Bjwalker wrote:

I have the broadband max, meaning I can get boosters free.

Not you need to be subscribed to WiFi Max, not just in possession of a Max Hub.