Broadband/Talk and My Sky App

HollyJS71 — Thu, 29 Aug 2024 11:17:31 GMT

Recently transferred phone/broadband to Sky from BT and have all services (including Sky Q) now working. However, My Sky app states that "your broadband isn't with us' and there are no product settings for phone/talk service.

An online chat over this issue with Sky last Friday (23rd) said that this issue would be resolved in 48 to 72 hours (this seems to be the common respone from Sky by the way...) but the problem still persists. I am concerned that there is a risk that I may be billed twice for services (Sky and BT) particularly as Sky customer services have been suggesting that the issue is with Openreach, but I was assured in my online chat on the 23rd that this had been solved. I am not convinced that it has been...

Surely this isn't a massive problem to solve, particuallry as all the services are working fine!

Re: Broadband/Talk and My Sky App

jamesn123 — Tue, 03 Sep 2024 09:37:36 GMT

@HollyJS71

If your Sky hub is plugged into your line and working I am not sure how BT could be providing your services and billing you. Its quite likely to just be a Sky account issue

topic Re: Broadband/Talk and My Sky App in Broadband

Broadband/Talk and My Sky App

Re: Broadband/Talk and My Sky App