topic Re: Sky equipment returned in Broadband

Sky equipment returned

Jason+Chu — Tue, 03 Sep 2024 08:40:26 GMT

I have returned the sky equipment to NDC parcel hub on 1st Aug 2024. Yet, i still receive message saying i haven't returned the equipment and going to charge me. I have the tracking number. Please could you check. Thanks

Re: Sky equipment returned

Highlinder — Tue, 03 Sep 2024 08:47:54 GMT

@Jason+ChuAre you able to call Sky or would you like the forum to escalate this for you?

Re: Sky equipment returned

Jason+Chu — Thu, 05 Sep 2024 09:51:57 GMT

Can the forum help to escalate, please? Thanks

Re: Sky equipment returned

Highlinder — Thu, 05 Sep 2024 09:53:58 GMT

@Jason+Chu I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: Sky equipment returned

Mr+Flibbles+86 — Thu, 05 Sep 2024 10:14:10 GMT

Thanks for escalating this. We’ve sent an invite to @Jason+Chu to chat.