topic Re: Internet was cutting out, gone now in Broadband

Internet was cutting out, gone now

Bigtom54123 — Tue, 03 Sep 2024 07:48:50 GMT

No Internet when connected

All lights are green

Turned off and unplugged devices

Need help

Re: Internet was cutting out, gone now

Bigtom54123 — Tue, 03 Sep 2024 07:49:21 GMT

Did the online test thing and didn't help

Re: Internet was cutting out, gone now

Maria10 — Tue, 03 Sep 2024 07:52:52 GMT

Having the same issue was cutting out and now gone. Done all of the usual things nothing is working. Sky is saying there are no issues in my area

Re: Internet was cutting out, gone now

Highlinder — Tue, 03 Sep 2024 07:58:48 GMT

@Bigtom54123 & @Maria10 Can you run the latter test in the directions below to see if it picks up the fault and gives you further information are you in hemel hempstead?

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Internet was cutting out, gone now

Joanna+Deacon — Tue, 03 Sep 2024 08:13:32 GMT

My internet is also down. I rely on it for work and when I go on my sky app and check it says there is an outage in my area and they are working on it. Says it may take a couple of days to fix 🤦🏼‍♀️

Re: Internet was cutting out, gone now

TimmyBGood — Tue, 03 Sep 2024 08:19:17 GMT

@Joanna+Deacon wrote:

Says it may take a couple of days to fix

Two working days is the Openreach target time to fix for an individual domestic fault. An area outage would get more attention, but the time required depends on the nature of the issue: replacing a cabinet line card is rather quicker than if the cabinet itself was wiped out by a vehicle impact.

Re: Internet was cutting out, gone now

MLB10 — Tue, 03 Sep 2024 08:19:27 GMT

Hi @Highlinder

Have completed the test and it is saying that everything is fine but it isn't working. I have an amber light on the internet section. I do live near Hemel Hempstead.

completed all of the diagnostic tests and nothing is helping have reset our sky hub etc and still having the same issue.

Re: Internet was cutting out, gone now

Highlinder — Tue, 03 Sep 2024 08:22:22 GMT

@MLB10 There is a major outage around that are and there is a bigger thread about it on this board and Sky have responded and know about it.

Re: Internet was cutting out, gone now

sujith — Tue, 03 Sep 2024 08:22:23 GMT

same issue with sky internet ,as it cutting out and get disconnected

Re: Internet was cutting out, gone now

Joanna+Deacon — Tue, 03 Sep 2024 08:25:51 GMT

@TimmyBGood No broadband, no internet, no TV..... means I might have to talk to my husband this evening! 😅

Re: Internet was cutting out, gone now

ShaggyDog — Tue, 03 Sep 2024 08:32:09 GMT

There is an outage in the HP1 area

Re: Internet was cutting out, gone now

ShaggyDog — Tue, 03 Sep 2024 08:35:28 GMT

This is so annoying, i work from home twice a week, now having to go into the office, also cant watch tv in my area as its sky stream and cant get a reception on digital hence got sky, really annoying... couple of days is no good!!!

Re: Internet was cutting out, gone now

MLB10 — Tue, 03 Sep 2024 08:49:17 GMT

Thanks @Highlinder

I can't find the longer thread. Did they provide an estimate for a fix time? Trying to work from home and using my hotspot on my mobile phone at the moment.

Re: Internet was cutting out, gone now

Highlinder — Tue, 03 Sep 2024 08:50:52 GMT

@MLB10 Here is the longer thread

Re: Internet was cutting out, gone now

Evelinazaveckai — Tue, 03 Sep 2024 09:16:05 GMT

I have same problem.