topic Re: Sexton in Broadband https://helpforum.sky.com/t5/Broadband/Sexton/m-p/4739418#M418262 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2886620">@DaveSex</a>&nbsp; Do you have a way to contact Sky to report this fault. Have you ran any checks on your broadband connection.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Tue, 03 Sep 2024 08:30:22 GMT Highlinder 2024-09-03T08:30:22Z Sexton https://helpforum.sky.com/t5/Broadband/Sexton/m-p/4739337#M418220 <P>I have we have had no wi fi we are having LOS signal on the BT supply&nbsp;</P> Tue, 03 Sep 2024 07:49:06 GMT https://helpforum.sky.com/t5/Broadband/Sexton/m-p/4739337#M418220 DaveSex 2024-09-03T07:49:06Z Re: Sexton https://helpforum.sky.com/t5/Broadband/Sexton/m-p/4739418#M418262 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2886620">@DaveSex</a>&nbsp; Do you have a way to contact Sky to report this fault. Have you ran any checks on your broadband connection.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Tue, 03 Sep 2024 08:30:22 GMT https://helpforum.sky.com/t5/Broadband/Sexton/m-p/4739418#M418262 Highlinder 2024-09-03T08:30:22Z