topic Re: WiFi issues in Broadband

WiFi issues

Nicolle3 — Mon, 02 Sep 2024 18:08:12 GMT

I am having regular issues with the WIFI on several devices. When connected to the WiFi, the connection doesn't work causing us to have to disconnect to use 5g or 4g on mobile devices or not be able to use it on TVs at times. The test on the connection states it is good but we are still having issues with it

Re: WiFi issues

Tom-W19 — Tue, 03 Sep 2024 08:22:46 GMT

Hi @Nicolle3

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi issues

Mr+Flibbles+86 — Thu, 05 Sep 2024 08:37:09 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks