topic Internet terrible since 5pm yesterday in Broadband

Internet terrible since 5pm yesterday

Jemima28 — Tue, 03 Sep 2024 07:54:52 GMT

Internet terrible since 5pm yesterday

Re: Internet terrible since 5pm yesterday

Highlinder — Tue, 03 Sep 2024 08:02:24 GMT

@Jemima28 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Internet terrible since 5pm yesterday

Jemima28 — Tue, 03 Sep 2024 08:08:40 GMT

I have done this it says it looks like you have a problem, but when it goes thru checks it says it's fine...but it's not??

Re: Internet terrible since 5pm yesterday

Highlinder — Tue, 03 Sep 2024 08:11:34 GMT

@Jemima28 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: Internet terrible since 5pm yesterday

Jemima28 — Tue, 03 Sep 2024 08:13:25 GMT

Ok thank you for your help much appreciated!

Re: Internet terrible since 5pm yesterday

Lisa-P1987 — Tue, 03 Sep 2024 10:38:05 GMT

Thanks for escalating this. We’ve sent Jemima28 an invite to chat.