topic Re: Broadband issues in Broadband

Broadband issues

KeelyAllen1 — Mon, 02 Sep 2024 17:03:53 GMT

My broadband has been installed on the cupboards in my kitchen and it's stuggling to get to certain rooms for streaming. Is there anything I could do to make it better and get my full fibre?

Re: Broadband issues

Highlinder — Mon, 02 Sep 2024 17:39:53 GMT

@KeelyAllen1 Is the router inside or outside the cupboard?

Re: Broadband issues

KeelyAllen1 — Mon, 02 Sep 2024 18:47:35 GMT

Outside on top of the cupboards, it's stuggling to reach certain rooms especially the living room.

Re: Broadband issues

Highlinder — Mon, 02 Sep 2024 19:37:05 GMT

@KeelyAllen1 Does your broadband subscription contain broadband boost or broadband max?

Re: Broadband issues

KeelyAllen1 — Mon, 02 Sep 2024 19:55:38 GMT

I have no idea what this is?

Re: Broadband issues

Highlinder — Mon, 02 Sep 2024 19:59:31 GMT

@KeelyAllen1 What colour of router do you have from Sky? Black or white?

Re: Broadband issues

KeelyAllen1 — Mon, 02 Sep 2024 20:39:18 GMT

I have the white one, 500mbps with the wifi max

Re: Broadband issues

TimmyBGood — Mon, 02 Sep 2024 21:00:30 GMT

@KeelyAllen1

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.