topic Re: Slow speed in Broadband

Slow speed

Lisa2012 — Sun, 01 Sep 2024 09:28:25 GMT

We reported ab issue over a week ago. Our Internet went off. Apparently vergin are installing new cables in our area and have cut through the wire to our property.

That is what the openreach engineer told us when he came out the next day. He managed to get it back up and running but only to 20%. He said someone else will be out to fix the problem in a couple off days.

It's been 9 days and nothing has been done.

Re: Slow speed

Highlinder — Sun, 01 Sep 2024 11:24:22 GMT

@Lisa2012 Are you able to contact Sky for any updates when this is going to happen?

Re: Slow speed

Lisa2012 — Sun, 01 Sep 2024 13:07:09 GMT

No I can't find a way to contact them on the site. It's all automated services or troubleshooting how to fix the problem.

Then at the end it says I'm getting low speed and can leave sky at any time

Re: Slow speed

Highlinder — Sun, 01 Sep 2024 13:13:25 GMT

@Lisa2012 So they are giving you the right to cancel without penalty. Does your landline phone work as normal?