https://helpforum.sky.com/t5/Broadband/Wi-Fi-appears/m-p/4737755#M417757 <P>Wi-Fi says it's on with no problems but nothing will connect so having to use own data on phones etc</P> Sun, 01 Sep 2024 12:43:01 GMT Michelle155 2024-09-01T12:43:01Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-appears/m-p/4737755#M417757 <P>Wi-Fi says it's on with no problems but nothing will connect so having to use own data on phones etc</P> Sun, 01 Sep 2024 12:43:01 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-appears/m-p/4737755#M417757 Michelle155 2024-09-01T12:43:01Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-appears/m-p/4737794#M417761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4167880">@Michelle155</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sun, 01 Sep 2024 13:22:04 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-appears/m-p/4737794#M417761 Highlinder 2024-09-01T13:22:04Z