topic Re: Internet running slow in Broadband

Internet running slow

CDH_Surrey — Sat, 31 Aug 2024 19:29:31 GMT

Hi,

My internet seems to have be running slow for at least a month now. Various speed test apps agree that the download speed is between 9 and 11mps but the sky test oddly says 39mps which it simply can't be given how slow web pages take to load. Can anyone advise?

Re: Internet running slow

Highlinder — Sat, 31 Aug 2024 19:43:09 GMT

@CDH_Surreyif you are trying to post your router stats that is not them to do this follow the directions to the end below.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Internet running slow

CDH_Surrey — Sat, 31 Aug 2024 22:29:56 GMT

Ah, thank you. I will.

Re: Internet running slow

CDH_Surrey — Sat, 31 Aug 2024 22:33:32 GMT

Unfortunately that does work as it likes neither 'sky' or my WiFi password.

Re: Internet running slow

Highlinder — Sun, 01 Sep 2024 07:56:07 GMT

@CDH_Surrey Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Internet running slow

CDH_Surrey — Sun, 01 Sep 2024 08:50:41 GMT

Thank you. It's the Sky Broadband hub.

Re: Internet running slow

Highlinder — Sun, 01 Sep 2024 11:18:20 GMT

@CDH_Surrey the username is "admin" without the quotes and the password is your W-I-Fi password unless you changed the administration password on the router.

Re: Internet running slow

CDH_Surrey — Sun, 01 Sep 2024 12:13:22 GMT

Thanks Highlander.

I have just unplugged my netgear nighthawk mesh extenders and founf that the speed issue is removed so I think must be the problem. I have one Sky booster (SE210a) which has a good speed too so I need to try to find out if getting more can set up a mesh system. I live in a very old sprready out house with floors on lots of different levels unfortunately.

Re: Internet running slow

CDH_Surrey — Sun, 01 Sep 2024 12:26:26 GMT

Nope, I spoke too soon, still very slow. Here's the stats.