https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737588#M417691 <P>Anyone wishing to call Customer Services…<BR /><BR />You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A><BR /><STRONG>UK customers:</STRONG> Scroll down and click on ‘Need more help’ and it provides a 0333 number.<BR /><STRONG>ROI customers:</STRONG> change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.<BR />(The forum doesn’t allow us to type the numbers in full).<BR /><BR />You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.</P> <P>&nbsp;</P> <P><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span></P> <P><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Sun, 01 Sep 2024 09:35:30 GMT Daniel0210 2024-09-01T09:35:30Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737402#M417615 <P>Internet, WiFi down in Slough since early morning. Have reset box few times but still nothing.&nbsp;</P> Sun, 01 Sep 2024 06:23:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737402#M417615 ZFateh 2024-09-01T06:23:02Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737403#M417616 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4167582">@ZFateh</a>&nbsp;</P> <P>&nbsp;</P> <P>There does appear to be issues in the SL1 area but may not be exclusive to that area as it appears to be recent .</P> <P>&nbsp;</P> <P>Contact sky as below to see if they are aware<BR /><BR />Follow the link and choose need more help<BR /><BR /><A href="https://www.sky.com/help/home/" target="_blank">https://www.sky.com/help/home/</A><BR /><BR />If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 01 Sep 2024 06:28:35 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737403#M417616 cookiemonsteruk 2024-09-01T06:28:35Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737408#M417617 <P>Broadband down SL1 again&nbsp;</P> Sun, 01 Sep 2024 06:35:43 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737408#M417617 Annoyed12345 2024-09-01T06:35:43Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737410#M417618 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3803275">@Annoyed12345</a>&nbsp;</P> <P>&nbsp;</P> <P>Per my post above contact sky</P> Sun, 01 Sep 2024 06:37:09 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737410#M417618 cookiemonsteruk 2024-09-01T06:37:09Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737421#M417620 <P>NO INTERNET SLOUGH.&nbsp;</P> Sun, 01 Sep 2024 06:55:18 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737421#M417620 Nash677 2024-09-01T06:55:18Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737423#M417622 <P>Do you have the number for sky as my internet is also down and I live in the sl1 area thank you&nbsp;</P> Sun, 01 Sep 2024 07:06:26 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737423#M417622 SophieDavies_1 2024-09-01T07:06:26Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737428#M417625 <P>Can't send phone number on&nbsp;</P> Sun, 01 Sep 2024 07:10:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737428#M417625 Nash677 2024-09-01T07:10:12Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737429#M417626 <P>Sky blocking sending phone number here&nbsp;</P> Sun, 01 Sep 2024 07:12:00 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737429#M417626 Nash677 2024-09-01T07:12:00Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737430#M417627 <P>I've rang and they will send engineer which can take 2 days 🤦🏼‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>🤷🏼‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span></P> Sun, 01 Sep 2024 07:12:10 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737430#M417627 Annoyed12345 2024-09-01T07:12:10Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737433#M417629 <P>Thank you</P> Sun, 01 Sep 2024 07:14:39 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737433#M417629 Annoyed12345 2024-09-01T07:14:39Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737437#M417630 <P>I think I may of asked this question before but why does it show the date. 1970-01-01 in my router logs?</P> Sun, 01 Sep 2024 07:17:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737437#M417630 Annoyed12345 2024-09-01T07:17:40Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737438#M417631 <P>Thank you&nbsp;</P> Sun, 01 Sep 2024 07:17:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737438#M417631 SophieDavies_1 2024-09-01T07:17:40Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737446#M417632 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3803275">@Annoyed12345</a>&nbsp;</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3803275">@Annoyed12345</a>&nbsp;wrote:<BR /> <P>I think I may of asked this question before but why does it show the date. 1970-01-01 in my router logs?</P> <HR /></BLOCKQUOTE> <P>Thats the start of the bootlog before the router authenticates.&nbsp; Guess it allows plenty of room should more boot scripts be added</P> Sun, 01 Sep 2024 07:32:26 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737446#M417632 cookiemonsteruk 2024-09-01T07:32:26Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737506#M417653 <P>Spoke to Sky and they said its down to BT Openreach line and they are working on it. Deadline to get it all fixed is 2 working days <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Sun, 01 Sep 2024 08:28:36 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737506#M417653 ZFateh 2024-09-01T08:28:36Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737512#M417656 <P>This customer service from hell.&nbsp;</P> Sun, 01 Sep 2024 08:33:55 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737512#M417656 Nash677 2024-09-01T08:33:55Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737522#M417665 <P>Same from Slough, wanna grab something to eat? Lol</P> Sun, 01 Sep 2024 08:41:51 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737522#M417665 djhaxel 2024-09-01T08:41:51Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737536#M417676 <P>Mine was down at 8am 01/09/2024</P> Sun, 01 Sep 2024 08:50:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737536#M417676 djhaxel 2024-09-01T08:50:27Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737543#M417677 <P>Hi , I live in SL1 area, I am facing this issue today. Does anyone facing now?</P> Sun, 01 Sep 2024 08:53:16 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737543#M417677 Krish3 2024-09-01T08:53:16Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737546#M417678 <P>Yup, atleast 6 people reported it this morning in Slough</P> Sun, 01 Sep 2024 08:57:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737546#M417678 djhaxel 2024-09-01T08:57:05Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737550#M417679 <P>Thankyou, Anyone know what is the exact issue and when it will be resolved? I am trying to contact customer care</P> Sun, 01 Sep 2024 08:59:31 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737550#M417679 Krish3 2024-09-01T08:59:31Z