topic Re: Interent running very slowly in Broadband

Interent running very slowly

Teddy0210 — Sat, 31 Aug 2024 15:38:10 GMT

Hi, when we first got sky internet it was fine. However over the past week it has been ridiculously slow to the point games can't be joined on the xbox and films can't be downloaded to watch as its running too slowly. Is there anyway this can be checked and sorted please? I've just ran the online checker and it says everything is fine but it's obviously not. Any help will be greatly appreciated. Thank you. Carrie.

Re: Interent running very slowly

cookiemonsteruk — Sat, 31 Aug 2024 15:42:43 GMT

@Teddy0210

Could you post your router stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Interent running very slowly

Highlinder — Sat, 31 Aug 2024 15:43:26 GMT

@Teddy0210 Black or white router from Sky?

Re: Interent running very slowly

Teddy0210 — Sun, 01 Sep 2024 08:23:57 GMT

It's black

Re: Interent running very slowly

Highlinder — Sun, 01 Sep 2024 08:33:27 GMT

@Teddy0210 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Interent running very slowly

UpsetCustomer — Mon, 02 Sep 2024 08:11:39 GMT

We've been with sky for over a year now and the last 6 weeks we have had nothing but problems. Slow internet, Can't connect to our multi box upstairs, kids gaming is lagging!

I've had some one from Sky out & they replaced the box & it's still not working 😡

All that money we spend and the service has been shocking!

SKY SORT IT OUT!