topic Re: Broadband down in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737466#M417636 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4167615">@Richw1</a>&nbsp; Can you follow the latter directions if the service checker shows green/good please.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sun, 01 Sep 2024 07:51:32 GMT Highlinder 2024-09-01T07:51:32Z Broadband down https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737457#M417634 <P>Broadband not working RG29&nbsp;</P> Sun, 01 Sep 2024 07:43:17 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737457#M417634 Richw1 2024-09-01T07:43:17Z Re: Broadband down https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737466#M417636 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4167615">@Richw1</a>&nbsp; Can you follow the latter directions if the service checker shows green/good please.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sun, 01 Sep 2024 07:51:32 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4737466#M417636 Highlinder 2024-09-01T07:51:32Z