topic Re: Wifi in Broadband

Wifi

Cwills — Sat, 31 Aug 2024 10:51:37 GMT

My wifi keeps going off for about a hour at a time, started happening since yesterday 5pm

Re: Wifi

Highlinder — Sat, 31 Aug 2024 13:43:46 GMT

@Cwills black or white router from Sky?

Re: Wifi

Cwills — Sat, 31 Aug 2024 14:08:14 GMT

Its black and tge internet like keeps flashing red

Re: Wifi

Highlinder — Sat, 31 Aug 2024 15:30:46 GMT

@Cwills Can you run the latter directions of the information below to see if it can see the fault. If it can't come back let us know.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.