topic Re: Broadband not working in Broadband

Broadband not working

DC9987 — Sat, 31 Aug 2024 12:03:50 GMT

Hi,

My Sky Broadband isn't working. When I go into the Sky website it says there's an issue with my broadband, however when I run tests on the website it says my broadband and WiFi are running ok and there are no issues, which is not the case. There's a red light on the 'LOS' Openreach connection box. Please advise.

Re: Broadband not working

Highlinder — Sat, 31 Aug 2024 12:05:46 GMT

@DC9987 Do you have any other way to report this issue to Sky about the ONT and loss of service?

Re: Broadband not working

Dsal — Sat, 31 Aug 2024 12:06:50 GMT

What area are you please? I live in DA9 and my sky broadband has gone down as well.

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:11:33 GMT

Same here and cant get to anyone support on phone from sky rings out.

Re: Broadband not working

DC9987 — Sat, 31 Aug 2024 12:11:39 GMT

I live in Greenhithe. Worcester Park area. You?

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:12:20 GMT

We are in the same place. SIgh.

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:15:38 GMT

Went on work phone tethering and sky.com after login shows outage in our area.

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:16:44 GMT

Re: Broadband not working

Dsal — Sat, 31 Aug 2024 12:16:51 GMT

Yes my area DA9 is Greenhithe.

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:19:21 GMT

AI chat response we aim to fix in 48hrs

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:19:58 GMT

The information I have on this is: Start date: 31/08/24 12PM and we aim to resolve this within 48 hours of the start date. We're already aware of it and are working hard to get your service back up and running as soon as possible. To keep up to date on this outage you can use our Service Checker. You can see regular updates and when it's been fixed.

Re: Broadband not working

DC9987 — Sat, 31 Aug 2024 12:23:11 GMT

Yep this is the message I had earlier. Although, it is now saying that there is NOT an outage in my area, so I'm very confused!

Re: Broadband not working

Robbo4842 — Sat, 31 Aug 2024 12:23:28 GMT

Same not working at the moment 🤷‍♂️

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:37:25 GMT

DA12 not affected, eik could be a cut cable or a local exchange box, the local datacenter seems to be up.

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:38:04 GMT

Are we all in DA9?

Re: Broadband not working

Robbo4842 — Sat, 31 Aug 2024 12:39:08 GMT

Yes, Da9 issue

Re: Broadband not working

pumpkinpie — Sat, 31 Aug 2024 12:53:33 GMT

Also not working in Swanscombe (DA10) area. Was fine this morning and then went down all of a sudden.

Re: Broadband not working

Zed010 — Sat, 31 Aug 2024 12:58:20 GMT

My sky portal for my number now showing no issuessss grrrrr still down, time for a router booter!

Re: Broadband not working

Robbo4842 — Sat, 31 Aug 2024 13:02:04 GMT

Still not working

Re: Broadband not working

Marvin333 — Sat, 31 Aug 2024 15:06:08 GMT

Still experiencing issues in DA9. Is anyone else?