https://helpforum.sky.com/t5/Broadband/Tests-show-broadband-active-but-no-connection/m-p/4736894#M417435 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2785697">@Tarkan</a>&nbsp; Might be better to give Sky a call to confirm this, rather than going around in circles trying to fix something that is not there.</P> Sat, 31 Aug 2024 12:04:49 GMT Highlinder 2024-08-31T12:04:49Z https://helpforum.sky.com/t5/Broadband/Tests-show-broadband-active-but-no-connection/m-p/4736753#M417388 <P>My broadband was cut off as I missed a payment. &nbsp;I've cleared the outstanding, set up dd again and everything seems like it should be active. &nbsp;Tests show that it is active but getting no upload/download data in the admin panel. &nbsp;In addition, when I go into my bills section it says that no schedule payment received and that there is an outstanding balance of 0.00. &nbsp;Not sure if this is related.</P> Sat, 31 Aug 2024 10:10:08 GMT https://helpforum.sky.com/t5/Broadband/Tests-show-broadband-active-but-no-connection/m-p/4736753#M417388 Tarkan 2024-08-31T10:10:08Z https://helpforum.sky.com/t5/Broadband/Tests-show-broadband-active-but-no-connection/m-p/4736894#M417435 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2785697">@Tarkan</a>&nbsp; Might be better to give Sky a call to confirm this, rather than going around in circles trying to fix something that is not there.</P> Sat, 31 Aug 2024 12:04:49 GMT https://helpforum.sky.com/t5/Broadband/Tests-show-broadband-active-but-no-connection/m-p/4736894#M417435 Highlinder 2024-08-31T12:04:49Z