topic Re: Broadband down in Broadband

Broadband down

Rjc1977 — Fri, 30 Aug 2024 20:13:08 GMT

My broadband is down. The checker insists the connection to my hub is up every time I try, I even tried it with the job powered off and it still insisted the connection to the hub was up! Re-seating the cables didn't help and nor did resetting the hub.

Re: Broadband down

Highlinder — Fri, 30 Aug 2024 20:17:50 GMT

@Rjc1977 If you wait around an hour as that is the normal timescale that the server checks if you are still connected to keep the connection going to do another check with the service checker, but this time can you press on broadband to see then if it finds the fault.

Re: Broadband down

Rjc1977 — Fri, 30 Aug 2024 20:36:19 GMT

Thanks. The checker has finally actually admitted it's down. Bit annoying that it makes it look like it's running a test and gives the wrong info if it's actually just giving out incorrect cached data.

Re: Broadband down

Highlinder — Fri, 30 Aug 2024 21:08:11 GMT

@Rjc1977 What options did it give you now seeing it is down?

Re: Broadband down

Rjc1977 — Fri, 30 Aug 2024 21:12:41 GMT

It gives the option to to run a test then eventually says "We're having some problems and our tests are unavailable at the moment."

Re: Broadband down

Highlinder — Fri, 30 Aug 2024 21:27:11 GMT

I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will now be tomorrow morning.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: Broadband down

Tom-W19 — Sat, 31 Aug 2024 09:47:11 GMT

Thanks for escalating. We've sent an invite to @Rjc1977.