https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736223#M417258 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4166256">@Steve7371</a>&nbsp;</P> <P>&nbsp;</P> <P>Did you change it?</P> <P>The current wifi password is on the back of the router</P> <P>If you did change it press and hold down the reset button on the back of the hub and then use the wifi password on the hub</P> Fri, 30 Aug 2024 15:45:27 GMT cookiemonsteruk 2024-08-30T15:45:27Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736043#M417218 WiFi keeps dropping out but all lights on the hub are green Fri, 30 Aug 2024 13:10:50 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736043#M417218 Steve7371 2024-08-30T13:10:50Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736046#M417219 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4166256">@Steve7371</a>&nbsp;</P> <P>&nbsp;</P> <P>Could you post your router statistics as shown below</P> <P>&nbsp;</P> <P><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474</A></P> Fri, 30 Aug 2024 13:14:08 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736046#M417219 cookiemonsteruk 2024-08-30T13:14:08Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736160#M417247 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000014951.png"><img src="https://helpforum.sky.com/skins/images/67C1C14BDA4CDF390B4820E284ACABFC/responsive_peak/images/image_not_found.png" alt="1000014951.png" /></span></P><P> </P> Fri, 30 Aug 2024 14:42:20 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736160#M417247 Steve7371 2024-08-30T14:42:20Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736166#M417249 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4166256">@Steve7371</a>&nbsp;</P> <P>&nbsp;</P> <P>If you click the maintenaoce tab along the top and sign in with&nbsp;</P> <P>&nbsp;</P> <P>Username&nbsp; &nbsp; &nbsp; admin</P> <P>Password&nbsp; &nbsp; &nbsp; &nbsp;sky or wifi password</P> <P>&nbsp;</P> <P>At the bottom of maintenance click show statistics and post that</P> Fri, 30 Aug 2024 14:46:13 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736166#M417249 cookiemonsteruk 2024-08-30T14:46:13Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736216#M417257 <P>I'm having trouble I can't remember my password <span class="lia-unicode-emoji" title=":pensive_face:">😔</span>&nbsp;</P> Fri, 30 Aug 2024 15:42:05 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736216#M417257 Steve7371 2024-08-30T15:42:05Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736223#M417258 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4166256">@Steve7371</a>&nbsp;</P> <P>&nbsp;</P> <P>Did you change it?</P> <P>The current wifi password is on the back of the router</P> <P>If you did change it press and hold down the reset button on the back of the hub and then use the wifi password on the hub</P> Fri, 30 Aug 2024 15:45:27 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736223#M417258 cookiemonsteruk 2024-08-30T15:45:27Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736274#M417269 <UL><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000014970.png" style="width: 864px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/103103i0429278604C8DB4E/image-size/medium?v=v2&amp;px=400" role="button" title="1000014970.png" alt="1000014970.png" /></span></LI></UL><P> </P> Fri, 30 Aug 2024 16:58:04 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736274#M417269 Steve7371 2024-08-30T16:58:04Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736278#M417270 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4166256">@Steve7371</a>&nbsp;</P> <P>&nbsp;</P> <P>That shows both wifi 2.4ghz and 5ghz dropping 3 minutes ago</P> <P>&nbsp;</P> <P>How old is the hub.&nbsp; It may be worth contacting sky to replace it as both wifi bands dropping like that may imply a faulty router</P> Fri, 30 Aug 2024 17:02:11 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736278#M417270 cookiemonsteruk 2024-08-30T17:02:11Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736284#M417272 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>&nbsp;</P><P>Thanks for your help&nbsp;</P> Fri, 30 Aug 2024 17:11:16 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out/m-p/4736284#M417272 Steve7371 2024-08-30T17:11:16Z