topic Re: PS5 won’t connect to wifi in Broadband

PS5 won’t connect to wifi

Ben94 — Fri, 12 Apr 2024 13:47:59 GMT

Hi all,

I've just recieved my sky max hub today and everything is connecting to it apart from my ps5. It's shows 3 bars of signal but then says signal is too weak. I've then moved the ps5 rooms to test and the same problem is happening. I've also got a work from home set up connected which was further away and working fine.

Any help would be great.

Thanks

Re: PS5 won’t connect to wifi

Chrisee — Fri, 12 Apr 2024 14:23:45 GMT

@Ben94 check that something like a radiator is not between where the hub is and the PS5 anything metal blocks the signal. Placing the hub high up helps a lot as it gets it above most other kit.

Re: PS5 won’t connect to wifi

Ben94 — Sat, 13 Apr 2024 16:52:05 GMT

Thanks @Chrisee

i spoke with sky on the phone and it's the max hubs security settings need to be changed to a wpa2 not a woa3t

Re: PS5 won’t connect to wifi

Vikkifg17 — Sat, 17 Aug 2024 10:30:40 GMT

Hi would you be able to talk me through the process of doing this I'm having the same problem thank you

Re: PS5 won’t connect to wifi

Highlinder — Sat, 17 Aug 2024 10:35:06 GMT

@Vikkifg17 Is the router you have from Sky white or black?

Re: PS5 won’t connect to wifi

Vikkifg17 — Sat, 17 Aug 2024 10:49:34 GMT

Hi it's white

Re: PS5 won’t connect to wifi

Highlinder — Sat, 17 Aug 2024 11:14:38 GMT

@Vikkifg17 You would have to go on to the settings on the My Sky app and lower it from WPA3 to WPA2 to see if it would connect.

Re: PS5 won’t connect to wifi

Vikkifg17 — Sat, 17 Aug 2024 11:27:46 GMT

Thank you I will try that 👍🏻

Re: PS5 won’t connect to wifi

Graham881 — Thu, 29 Aug 2024 23:12:39 GMT

Hello everyone I'm having a problem with my WiFi it won't connect to my ps5 no matter what I do , my WiFi is black one of those long thin type yet there is nothing blocking it from connecting and my PS4 connect perfectly but not my ps5 plz help

Re: PS5 won’t connect to wifi

Ben94 — Fri, 30 Aug 2024 05:29:15 GMT

@Graham881 @Vikkifg17

on the my sky app go into the product settings, then sky max hub, advanced settings, WiFi security level, then you need to select wpa2 as the max hub automatically is a wpa3 which blocks the ps5.

Re: PS5 won’t connect to wifi

Graham881 — Fri, 30 Aug 2024 09:56:14 GMT

I just found out my broadband is superfast broadband

Re: PS5 won’t connect to wifi

Ben94 — Fri, 30 Aug 2024 10:14:59 GMT

@Graham881

that shouldn't make a difference is the hub that you have well that's what I was told

Re: PS5 won’t connect to wifi

Graham881 — Fri, 30 Aug 2024 13:53:57 GMT

Just curious but when it failed to connect I saw a padlock symbol beside the WiFi symbol does that mean something

Re: PS5 won’t connect to wifi

cookiemonsteruk — Fri, 30 Aug 2024 14:02:43 GMT

@Graham881

@Graham881 wrote:

Just curious but when it failed to connect I saw a padlock symbol beside the WiFi symbol does that mean something

That just means that a wifi password is needed to connect a device to the router

Re: PS5 won’t connect to wifi

JamesB312 — Tue, 25 Mar 2025 11:43:21 GMT

Hi guys wondering if you can help me.

I have a PS5 which connects to my white max hub fine BUT periodically it pretty much disconnects... it'll show as still being connected to the hub however no internet or PSN.

I have to forget device then re connect for it to work....

Any ideas on what to do?