topic Re: Broadband connection keeps dropping and when working only half the download speed in Broadband

Broadband connection keeps dropping and when working only half the download speed

RB80 — Fri, 30 Aug 2024 12:08:53 GMT

For the last week my broadband download speed as been half the speed as normal, down from 74Mb/s to ~ 38Mb/s and then this morning the connection keeps dropping and reconnecting. My Sky broadband checker reports all green although speed to hub is "poor". No way for me to book an engineer to visit or any further details to contact Sky.

I have tested all the ususal things, reboot, changed cable from socket to router, checked speed when plugged via ethernet to router and still at half speed.

What next? Anyone have the correct contact number for Sky?

Re: Broadband connection keeps dropping and when working only half the download speed

cookiemonsteruk — Fri, 30 Aug 2024 12:11:23 GMT

@RB80

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Broadband connection keeps dropping and when working only half the download speed

RB80 — Fri, 30 Aug 2024 12:12:57 GMT

Thanks but I dont have the Sky landline plugged in and the help just sends me round in circles and I have tried all of it. Do you have the external contact number?

Re: Broadband connection keeps dropping and when working only half the download speed

RB80 — Fri, 30 Aug 2024 12:15:41 GMT

These are my router stats:-

Re: Broadband connection keeps dropping and when working only half the download speed

cookiemonsteruk — Fri, 30 Aug 2024 12:17:26 GMT

@RB80

Click need more help from the link above and toggle down you will find an 0333 number

Answer no to all questions until it gets to the nature of the call and say something like broadband fault

Re: Broadband connection keeps dropping and when working only half the download speed

cookiemonsteruk — Fri, 30 Aug 2024 12:20:11 GMT

@RB80

At the time you posted there was no fault but if you say it goes from 70Mbps to 38Mbps then that wouldn't be unheard of

Re: Broadband connection keeps dropping and when working only half the download speed

RB80 — Fri, 30 Aug 2024 12:26:11 GMT

Re: Broadband connection keeps dropping and when working only half the download speed

RB80 — Fri, 30 Aug 2024 12:27:10 GMT

I will try and contact them now on the 0333 number.

Re: Broadband connection keeps dropping and when working only half the download speed

Peter+Luffrum — Sat, 31 Aug 2024 11:27:07 GMT

This is the exact same problem i have currently got. My downstream speed on the routher states 78863, but i am only getting 38mb. Had an engineer out but unfortunatly on the day the speed was back to normal so got no answers.

The only temp fix i have gound is to dissconnect and reconnect via the sky hub hub and the speed immediately goes back up to over 70mb. This lasts around 24 hours before dropping back to 38mb.

Don't know why, it has been fine for years...