topic Re: Service checker not working in Broadband

Service checker not working

TNB91 — Fri, 30 Aug 2024 11:15:02 GMT

My sky hub has no Internet connection - I have tried numerous time to do the service checker which keeps saying it's experiencing an error and to try again later.

I have tried resetting. Turning it off and on again all to no avail.

Anyone know how to resolve this issue?

Thanks in advance.

Re: Service checker not working

Kimbersx — Fri, 30 Aug 2024 11:19:37 GMT

Men's gone down too. I'm near Bourne in Lincs

Re: Service checker not working

Chrisee — Fri, 30 Aug 2024 11:22:44 GMT

@TNB91 the service checker is working for me but if your broadband service is down you would need to connect to it using a different connection such as via a mobile phone. If you cannot access the service call Sky and report your broadband fault.

Re: Service checker not working

TNB91 — Fri, 30 Aug 2024 11:31:43 GMT

@Kimbersx @I'm in Derbyshire but it's been down all morning. It's very annoying. Hope it's sorted soon for you.

@Chrisee i have tried to do the service checker on my phone using my mobile data. It gets as far to tell me there are no issues in my local area then when it says checking my hub it just says it has an error and try again later. I will try again if not I will have to call up. Thanks for the advice.

Re: Service checker not working

Chrisee — Fri, 30 Aug 2024 11:36:19 GMT

@TNB91 the checker cannot reach your hub if your connection is down but given its not telling you there is a known fault affecting your area you need to repirt the fault. It would be better if the error message told you that but currently it doesn't.

The confusing responses of the test is something superusers have raised repeatedly with Sky but so far without success.

Re: Service checker not working

TNB91 — Fri, 30 Aug 2024 11:38:17 GMT

@Chrisee ah I see. Thankyou so much for the advice. I'll give them a call.

Re: Service checker not working

ubuuntu — Tue, 03 Feb 2026 01:15:30 GMT

Report a fault you say? Easier said than done. Have you tried navigating the quagmire of Sky support pages lately?

Re: Service checker not working

Chrisee — Tue, 03 Feb 2026 05:35:25 GMT

@ubuuntu pretty pointless reporting a loss of connection which is likely to be down to overnight maintenace which is explained here https://helpforum.sky.com/t5/Broadband/Important-Information-Scheduled-Broadband-Maintenance/td-p/5151847

Hardly "hidden" as it is posted at the topof this forum.