topic Re: red LOS light openreach box in Broadband https://helpforum.sky.com/t5/Broadband/red-LOS-light-openreach-box/m-p/4735699#M417118 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4165950">@AdamC12</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Fri, 30 Aug 2024 08:16:38 GMT Highlinder 2024-08-30T08:16:38Z red LOS light openreach box https://helpforum.sky.com/t5/Broadband/red-LOS-light-openreach-box/m-p/4735692#M417117 <P>had a red light on LOS openreach box. Called sky and they said an 'outage was reported' on the 28th mines been down since the 27th. The sky agent on the phone PUT THE PHONE DOWN!!! Really poor service. Anyone any ideas before I go through the pain of calling again.&nbsp;</P> Fri, 30 Aug 2024 08:12:46 GMT https://helpforum.sky.com/t5/Broadband/red-LOS-light-openreach-box/m-p/4735692#M417117 AdamC12 2024-08-30T08:12:46Z Re: red LOS light openreach box https://helpforum.sky.com/t5/Broadband/red-LOS-light-openreach-box/m-p/4735699#M417118 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4165950">@AdamC12</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Fri, 30 Aug 2024 08:16:38 GMT https://helpforum.sky.com/t5/Broadband/red-LOS-light-openreach-box/m-p/4735699#M417118 Highlinder 2024-08-30T08:16:38Z