topic Re: No wi fi in Broadband

No wi fi

Misty2040 — Thu, 29 Aug 2024 15:26:58 GMT

My wi fi has gone off. Have reset my modem and only 2 lights are green one is orange and the other is not on.

Re: No wi fi

Highlinder — Thu, 29 Aug 2024 15:29:01 GMT

@Misty2040 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: No wi fi

cookiemonsteruk — Thu, 29 Aug 2024 15:29:06 GMT

@Misty2040

What hub do you have?

What light is off , which one is amber?