topic Re: Modem or line damaged in Broadband

Modem or line damaged

Cymerman — Thu, 29 Aug 2024 13:50:00 GMT

Please send an engineer to my address! We have been struggling with the internet for several months now, it does not work stably, it keeps turning off, if it continues we want to cancel, I will wait another week and cancel the contract

Moderator note: personally identifiable information removed

Re: Kylemore Crescent 89 Modem or line damaged

GD1 — Thu, 29 Aug 2024 12:05:38 GMT

@Cymerman Your post has been temporarily removed as you've posted personal info in a public forum.

Sky also won't contact you on the back of a forum post as they won't know who you are from your login.

Re: Modem or line damaged

Chrisee — Thu, 29 Aug 2024 14:28:25 GMT

@Cymerman this is primarily a customer-to-customer forum and due to data protection Sky cannot match a post to an account. To get help from Sky you will need to call them.

However firum members can probable advise but we need some information so please give some details like speeds you are getting and if you have a black Sky hub please post include its connection stats see Find your Sky Broadband router statistics