topic Re: No Internet despite no issues in Broadband

No Internet despite no issues

Whitts — Thu, 29 Aug 2024 07:15:51 GMT

Internet cut out around midnight and still not working.

Service status checked, no issues. Multiple troubleshooting completed all report no issues but still no internet.

Attempts made to contact Sky, links given to above troubleshooting, advised I can report a fault online but no option to do so.

Re: No Internet despite no issues

Chrisee — Thu, 29 Aug 2024 07:34:46 GMT

@Whitts if the connection test in the My Sky app is not telling you of a known fault you nedd to talk to a Sky agent stay on the line do not accept offers of texts etc. and you will get through but lines can be busy.

Re: No Internet despite no issues

Smithy1972 — Thu, 29 Aug 2024 07:53:04 GMT

@jwhitt I'm having the same issue - did you manage to get anywhere with Sky?

Re: No Internet despite no issues

Jazz41 — Thu, 29 Aug 2024 07:54:38 GMT

Same issues with me what have sky said

Re: No Internet despite no issues

Whitts — Thu, 29 Aug 2024 08:24:56 GMT

I'm going to call them now

Re: No Internet despite no issues

Whitts — Thu, 29 Aug 2024 09:16:16 GMT

Sky are arranging an engineer to come as they are unable to find a fault and unable to gain any connection information

Re: No Internet despite no issues

FEM71 — Thu, 29 Aug 2024 09:30:25 GMT

I am having the same issue. My Internet is not connecting and I work from home - not good No issues coming up on the Service Checker - all reported as good Obviously there is a problem. We can't all have the same issue surely I'm in Glasgow 🫤

Re: No Internet despite no issues

FEM71 — Thu, 29 Aug 2024 09:37:01 GMT

Re: No Internet despite no issues

Smithy1972 — Thu, 29 Aug 2024 10:01:00 GMT

@FEM71 I'm in Newcastle upon Tyne!!

Re: No Internet despite no issues

JKG — Thu, 29 Aug 2024 10:11:47 GMT

No Internet despite no issues on service checkered Aston Clinton, Bucks. Any ideas?

Re: No Internet despite no issues

Whitts — Thu, 29 Aug 2024 14:13:23 GMT

A number of people on my neighbouring streets (Lancashire) are having the same issue not just with Sky but BT too. I'm currently tethering via my works mobile to continue working from home

Re: No Internet despite no issues

Chrisee — Thu, 29 Aug 2024 14:22:49 GMT

If at only 0.1% of Sky's customers gave line issues at any one time that would be 6,000 people so do not assume your issues are connected as the odds are they aren't. If the full Broadband Connectivity test in the My Sky app doesn't tell you Sky are aware of an issue affecting your area call Sky and report your issue.