Possible scam email

Emma285 — Thu, 29 Aug 2024 11:34:53 GMT

We are waiting for our broadband to arrive and have received an email but it doesn't look legit just wondered if anyone else has received a similar thing. It doesn't seem real but also both addresses are correct so just a little concerned.

it's from skyaddressmismatch@Sky.uk

"Hi it’s Sky.

We are contacting today with regards to your Broadband order. We have found two different versions of your address in our systems and with Openreach. Please reply to this email confirming which of the below address details are correct.

Openreach Address

states my new address have gotten rid of it for privacy reasons

Sky address

my correct old address again gotten rid of it for privacy

You can check the correct Format of your address at www.royalmail.com/find-a-postcode

Please note we require this information to be completely whole and accurate as Emergency Services rely on this information in the unlikely event of a call out. If in this instance it is only a slight variation and both addresses could be considered correct, then please state this also.

Keep in mind, if the address is incorrect or if we do not receive a response, then we may have to cancel your order, and a new order may need to be placed.

We will review your order again on 03/09/2024

Regards

Sky

Information in this email including any attachments may be privileged, confidential and is intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received it in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. SKY and the SKY marks are trademarks of Sky Limited and Sky International AG and are used under licence.

Sky UK Limited (Registration), Sky-In-Home Service Limited (Registration No), Sky Subscribers Services Limited (Registration) and Sky CP Limited (Registration) are direct or indirect subsidiaries of Sky Limited (Registration). All of the companies mentioned in this paragraph are incorporated in England and Wales and share the same registered office at Grant Way, Isleworth, Middlesex"

Re: Possible scam email

GD1 — Thu, 29 Aug 2024 12:08:43 GMT

@Emma285 Email is legit, as you requested a broadband service from Sky.

With address mismatches it can cause an issue so I would check Royal Mail, if their address data is wrong you can ask RM to update it.

topic Possible scam email in Broadband

Possible scam email

Re: Possible scam email