topic Re: Router connected but no internet in Broadband

Router connected but no internet

fionajfleming — Thu, 29 Aug 2024 07:34:22 GMT

Router is connected but no phone or internet

Re: Router connected but no internet

Smithy1972 — Thu, 29 Aug 2024 07:53:41 GMT

@fionajfleming I'm having the exact same issue, did you manage to get anywhere with Sky?

Re: Router connected but no internet

Highlinder — Thu, 29 Aug 2024 10:53:36 GMT

@fionajfleming Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

@Smithy1972 I posted in your own thread.

Re: Router connected but no internet

Dawn2024 — Thu, 29 Aug 2024 10:55:07 GMT

Internet keeps dropping out every few minutes here in keighley West yorkshire

Re: Router connected but no internet

Highlinder — Thu, 29 Aug 2024 13:29:05 GMT

@Dawn2024 Have you tried to follow the directions to checking to see if the issue is just you or bigger problems in the area?