https://helpforum.sky.com/t5/Broadband/Speed-problems/m-p/4734840#M416906 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4164940">@Sasha14</a>&nbsp; Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 29 Aug 2024 10:52:30 GMT Highlinder 2024-08-29T10:52:30Z https://helpforum.sky.com/t5/Broadband/Speed-problems/m-p/4734645#M416838 <P>Hi&nbsp;</P><P>I am not happy with my service, i have so much problems with connection to wifi , it's look like you have the wifi connection but you don't have any internet, most of time i use my phone network connection.&nbsp;</P> Thu, 29 Aug 2024 07:39:51 GMT https://helpforum.sky.com/t5/Broadband/Speed-problems/m-p/4734645#M416838 Sasha14 2024-08-29T07:39:51Z https://helpforum.sky.com/t5/Broadband/Speed-problems/m-p/4734840#M416906 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4164940">@Sasha14</a>&nbsp; Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 29 Aug 2024 10:52:30 GMT https://helpforum.sky.com/t5/Broadband/Speed-problems/m-p/4734840#M416906 Highlinder 2024-08-29T10:52:30Z