topic Unable to complete installation in Broadband

Unable to complete installation

Chris11 — Thu, 29 Aug 2024 09:51:50 GMT

Mj quin couldn't install as openreach had not done ground work correctly

Re: Unable to complete installation

mikealanr — Thu, 29 Aug 2024 10:16:48 GMT

You have posted this in the Sky Stream section not the broadband.section. However we are all customers here on the forum, you will need to speak to Sky who will advise on next steps.

MikeAlanR

Re: Unable to complete installation

GD1 — Thu, 29 Aug 2024 10:44:50 GMT

@Chris11 Your post has been moved to the correct section as this issue is unrelated to Sky Stream TV service.

Re: Unable to complete installation

TimmyBGood — Thu, 29 Aug 2024 11:19:09 GMT

@Chris11

That would get reported back to Openreach by the subcontractors: unfortunately it could involve considerable wait to resolve, but you should be entitled to delayed activation compensation once finally completed.