topic Re: Changing from BT to Sky in Broadband

Changing from BT to Sky

JanesBond007 — Wed, 28 Aug 2024 19:37:58 GMT

Have just cancelled BT broadband and TV. Such is their want that I have to give 30 days notice which takes me to 27/09. Have now ordered Sky Glass TV and broadband online and been informed connection date is 30/08. Will I be able to access Sky Broadband whilst BT is still connected??
thank you

Re: Changing from BT to Sky

TimmyBGood — Wed, 28 Aug 2024 20:40:21 GMT

@JanesBond007 wrote:

. Will I be able to access Sky Broadband whilst BT is still connected??

No, which suggests Sky is intending to provision before the BT notice period has elapsed. That may mean BT charges you a penalty payment, which Sky should then cover as an account credit (which has to be claimed manually)

https://www.sky.com/help/articles/switching-credit-offer

Re: Changing from BT to Sky

JanesBond007 — Thu, 29 Aug 2024 08:10:41 GMT

Thank you

Re: Changing from BT to Sky

JanesBond007 — Thu, 29 Aug 2024 08:16:39 GMT

Many thanks