topic Re: Paid an engineer in Broadband

Paid an engineer

Ebony180 — Thu, 29 Aug 2024 06:12:48 GMT

Hi so i paid for an engineer to come out to my home to fit a landline so i could get broadband but it's just been refunded, any ideas as to why? or should i just ring them?

Re: Paid an engineer

Chrisee — Thu, 29 Aug 2024 06:24:00 GMT

@Ebony180 yes contact Sky as it sounds like Openreach have declined the order. They will do this if the cost of fitting a line exceeds the standard amount or there are particular issues like lack of capacity locally.

You can possibly find out why by entering your full address into the following checker, if you would like help understanding the result post thectablecand first three lines of the notes after removing the referencecto your address see . Openreach Checker

Re: Paid an engineer

TimmyBGood — Thu, 29 Aug 2024 07:57:48 GMT

@Ebony180 wrote:

so i paid for an engineer to come out to my home to fit a landline

That would be unusual unless you were paying a standard fee for an evening or weekend appointment.

Openreach would want to charge for a complex installation which exceeds their £1800 per property limit, but they'd always provide a survey and formal quote first with the option for the householder to accept or reject ECCs (Excess Construction Charges)

Re: Paid an engineer

Ebony180 — Thu, 29 Aug 2024 07:51:33 GMT

It was a 1-6pm job on the 4th september

Re: Paid an engineer

cookiemonsteruk — Thu, 29 Aug 2024 09:06:00 GMT

@Ebony180

I too thought it was free when you have the broadband boost subscription

Complete the form in the link that @Chrisee gave you it will detail any issues

Re: Paid an engineer

Ebony180 — Thu, 29 Aug 2024 09:07:18 GMT

I called sky and they said its still active and it will be done, they didn't say if there was a reason why it's been refunded

Re: Paid an engineer

cookiemonsteruk — Thu, 29 Aug 2024 09:10:26 GMT

@Ebony180

Was the fee paid to openreach or sky?

Do you have broadband boost or sky max wifi?

I wonder did they make a mistake and refund it

Re: Paid an engineer

Ebony180 — Thu, 29 Aug 2024 09:11:44 GMT

I called sky and they took the payment, i dont know what one i have only that i'm paying for a broadband package

Re: Paid an engineer

cookiemonsteruk — Thu, 29 Aug 2024 09:18:22 GMT

@Ebony180

Check my orders in your my sky app for updates

Otherwise if sky haven't given you indication that the date has changed to a week day or has said that the order has been cancelled just wait until the activation day