topic Re: I have no internet in Broadband

I have no internet

Meganleigh26 — Wed, 28 Aug 2024 19:32:59 GMT

I have no internet and cannot connect

Re: I have no internet

Highlinder — Wed, 28 Aug 2024 20:09:11 GMT

@Meganleigh26 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: I have no internet

Meganleigh26 — Thu, 29 Aug 2024 05:30:32 GMT

That hasn't worked what next?

Re: I have no internet

Chrisee — Thu, 29 Aug 2024 06:26:28 GMT

@Meganleigh26 if the service checker did not work when run over a mobile connection and your line is still down call Sky and report the issue.