topic Re: One device at a time in Broadband

One device at a time

Lucy011 — Wed, 28 Aug 2024 18:49:40 GMT

Hello we are having awful trouble with our wifi we cannot work on a desktop and have the tv on at the same time as buffering and taking ages to open documents on the computer, this is stopping us from working, it says there are no problems but something is wrong, please help

Re: One device at a time

GD1 — Wed, 28 Aug 2024 18:56:29 GMT

@Lucy011 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

You could also try thes steps in this link to imnprove wifi speeds https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: One device at a time

Lucy011 — Wed, 28 Aug 2024 19:09:58 GMT

Hi it says

Connection spped (kbps) Downstream 8029 upstream 799

Line Attenuation (dB) downstream 51.0 upstream 32.3

Noise Margin (dB) downstram 3.0 upstream 14.2

Is this slow and causing a problem, driving us mad