topic Re: Careline connection in Broadband

Careline connection

Don+Blood — Wed, 28 Aug 2024 15:41:22 GMT

I have a careline 365 emergency call button which works through the landline. My son who is with BT has been notified that his service is going digital in the next 30 days and if he had a call button it would stop working. My son called careline this morning and they said we have to wait for information from yourselves before any update to their system. Please advise.

Sheila Booth.

Re: Careline connection

caesarome — Wed, 28 Aug 2024 15:45:48 GMT

@Don+Blood

We are customers here and as you have posted this in the Sky Mobile forum are you asking if this will continue to work with your Sky Talk landline ?

Re: Careline connection

Don+Blood — Wed, 28 Aug 2024 18:35:17 GMT

Sorry, don't really know my way around this stuff, trying to find someway to contact Sky ! maybe just beat my head against a wall till someone hears it.

Thanks for your attention, will keep looking.

Re: Careline connection

caesarome — Wed, 28 Aug 2024 18:40:49 GMT

No need to apologise @Don+Blood .

If you can answer my question we might be able to help you on here as there is a wealth of knowledge on here.

Re: Careline connection

TimmyBGood — Wed, 28 Aug 2024 19:15:47 GMT

@Don+Blood

Sky isn't currently making any proactive changes to customer broadband provision (although that will have to happen eventually). Where an existing subscriber chooses to go down a path involving an upgrade to FTTP then one of the steps involves the ISP asking a set of questions about such devices, and the presence of an incompatible alarm would block progress, as is required by Ofcom.

Re: Careline connection

TimmyBGood — Wed, 28 Aug 2024 19:12:34 GMT

@Don+Blood

Note that all device manufacturers need to be planning for the inevitable switch off of PSTN (currently scheduled for January 2027) and users need to be aware of it.

Re: Careline connection

TimmyBGood — Wed, 28 Aug 2024 19:21:38 GMT

@Don+Blood wrote:

My son who is with BT has been notified that his service is going digital in the next 30 days

Sky has not announced any such plans. BT as an ISP can do as they see fit as long as they comply with Ofcom regulations which specify users of incompatible devices must not be migrated to a digital voice service.