https://helpforum.sky.com/t5/Broadband/We-have-no-Internet-connection/m-p/4734058#M416644 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4164344">@JackieMorris</a>&nbsp; If you are only doing the service check that shows histroicak data, can you follow the latter part of the directions below please.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 28 Aug 2024 14:57:29 GMT Highlinder 2024-08-28T14:57:29Z https://helpforum.sky.com/t5/Broadband/We-have-no-Internet-connection/m-p/4734055#M416642 Self check on premises shows everything is good but we are getting message saying not connected to server. Thus is an urgent issue as we need to work from home I have given as much information that I have. Wed, 28 Aug 2024 14:51:20 GMT https://helpforum.sky.com/t5/Broadband/We-have-no-Internet-connection/m-p/4734055#M416642 JackieMorris 2024-08-28T14:51:20Z https://helpforum.sky.com/t5/Broadband/We-have-no-Internet-connection/m-p/4734058#M416644 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4164344">@JackieMorris</a>&nbsp; If you are only doing the service check that shows histroicak data, can you follow the latter part of the directions below please.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 28 Aug 2024 14:57:29 GMT https://helpforum.sky.com/t5/Broadband/We-have-no-Internet-connection/m-p/4734058#M416644 Highlinder 2024-08-28T14:57:29Z