https://helpforum.sky.com/t5/Broadband/Internet/m-p/4734046#M416640 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4163184">@bethan4</a>&nbsp; When the issue happens again and the connection drops run the latter part of the directions below to see if it can find an external fault.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 28 Aug 2024 14:44:57 GMT Highlinder 2024-08-28T14:44:57Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4734043#M416638 <P>This is really starting to get on my nerves , internet keeps cutting out, and it's affecting me from working especially in teams meetings!! I have run all the test and everything is fine !! So what is the issue going on sky ?? Getting beyond a joke now&nbsp;</P> Wed, 28 Aug 2024 14:42:38 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4734043#M416638 bethan4 2024-08-28T14:42:38Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4734046#M416640 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4163184">@bethan4</a>&nbsp; When the issue happens again and the connection drops run the latter part of the directions below to see if it can find an external fault.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 28 Aug 2024 14:44:57 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4734046#M416640 Highlinder 2024-08-28T14:44:57Z