topic Re: Super slow broadband in Broadband

Super slow broadband

Khushal1 — Tue, 27 Aug 2024 22:59:01 GMT

Just had the Sky superfast broadband hub installed a few days ago. I needed an upload speed of at least 2.5 mbps for my security camera, but Sky's upload speed is less than 0.25 MB on a daily basis, when the expected upload speed should be around 9 mbps.

Although Sky says that this is normal in the first 10 days of service, I believe that this actually means that when you ring them after 10 days, they fob you off until you pass the 14 days cooling period to cancel the contract without incurring any terminatio fees.

Has anyone ever noticed a drastic change in the upload speed after 10 days of use?

Re: Super slow broadband

cookiemonsteruk — Wed, 28 Aug 2024 01:35:22 GMT

@Khushal1

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Super slow broadband

Holmesy70 — Wed, 28 Aug 2024 09:55:09 GMT

Can you see anything untoward with these stats.......last few days ive seen a lag/buffering with sites ive used many times with no issues.

Re: Super slow broadband

Khushal1 — Wed, 28 Aug 2024 10:23:26 GMT

The router stastics are not available for the Sky white hub 6.

Re: Super slow broadband

Highlinder — Wed, 28 Aug 2024 10:30:54 GMT

@Holmesy70 Have you been re-starting your router a lot as the downstream noise margin is sitting at 8.8 and it should be 6.0 , What speeds are you supposed to be getting on your connection?

Re: Super slow broadband

Highlinder — Wed, 28 Aug 2024 10:31:57 GMT

@Khushal1 What speed are Sky saying you are supposed to be getting on your connection when you run the service checker to the router?

Re: Super slow broadband

Khushal1 — Wed, 28 Aug 2024 10:39:29 GMT

download speed = 16.5 mb, but sky provides no info on upload speed...looking good, they say...though Speedtest shows this to be around 1.7 mbps.

Re: Super slow broadband

Highlinder — Wed, 28 Aug 2024 10:41:11 GMT

@Khushal1 What device are you using to measure your speed with? Have you reported this to Sky that you are getting such a low speed?