topic I have no internet in Broadband

I have no internet

DavidYuill — Wed, 28 Aug 2024 09:30:19 GMT

The internet button on my WiFi hub is not on

Re: I have no internet

Ancalagon — Wed, 28 Aug 2024 09:41:26 GMT

Same. Where are you based?

Re: I have no internet

HeidiB — Wed, 28 Aug 2024 09:46:41 GMT

Same, have tried restarting router and diagnostics but still nothing

Re: I have no internet

Highlinder — Wed, 28 Aug 2024 10:39:20 GMT

@DavidYuill & @HeidiB & @Ancalagon Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.