topic Re: Internet not working in Broadband

Internet not working

Andrew881 — Tue, 27 Aug 2024 18:47:48 GMT

No internet, all lights green on box, diagnostic test shows no issues , yet there is no internet at all. Connection to broadband router seems okay , connection to internet is not working. No devices are working.

This has been down all day, even technical department told me to switch off box and reset etc which I've done 1000 times. I work from home so missed a 9 hour shift today.

any help?

Re: Internet not working

Highlinder — Tue, 27 Aug 2024 18:59:17 GMT

@Andrew881 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Internet not working

Andrew881 — Tue, 27 Aug 2024 19:47:13 GMT

I'm connected to my neighbours wifi, I live remotely with no 4G so if I disconnect I don't even have enough data to support a search. I contacted technical team and apparently it's an issue with Open Reach and their systems. I've to wait 12 hours...

Re: Internet not working

Highlinder — Tue, 27 Aug 2024 20:18:04 GMT

@Andrew881 Hope that you can get information about getting it fixed quickly.