topic Re: Internet connection is down in Broadband

Internet connection is down

femgee1968 — Fri, 02 Aug 2024 12:03:19 GMT

Hi there

It appears that my internet nework is down at the moment. My broadband hub is not connecting

Re: Internet connection is down

cookiemonsteruk — Fri, 02 Aug 2024 12:33:31 GMT

@femgee1968

What colour is the internet light on the sky router?

Re: Internet connection is idown

femgee1968 — Fri, 02 Aug 2024 14:19:34 GMT

I can only see 2 green (power and wifi) lights, there is no Internet light and 1 amber for voice

Re: Internet connection is down

cookiemonsteruk — Fri, 02 Aug 2024 14:24:50 GMT

@femgee1968

Could you use the service checker on your my sky app using 4g/5g mobile data. Hopefully if it detects an external fault it will let you book an engineer visit

Re: Internet connection is down

femgee1968 — Fri, 02 Aug 2024 14:34:33 GMT

I have already done that, and book engineer visit , although I have not received any notification of when the engineer would be able to come for visit .

Re: Internet connection is down

cookiemonsteruk — Fri, 02 Aug 2024 14:38:17 GMT

@femgee1968

Is anything showing in my orders in your my sky app

Re: Internet connection is down

Vicky70 — Fri, 02 Aug 2024 15:28:20 GMT

Same here! Been dropping in & out consistently all week, done all the troubleshootiing & resets possible.

Good luck, ive lost the will to live!!!

Re: Internet connection is down

Henryg67 — Tue, 27 Aug 2024 14:08:04 GMT

Checked through my sky and it says everything is fine