topic Re: Change the contract duration in Broadband

Change the contract duration

zhihao — Mon, 26 Aug 2024 17:18:45 GMT

Hello, I ordered your company's broadband service. I see the contract is 24 months. Can I change to a 12-month broadband contract because I'm leaving the UK after only 12 months of my course and hope you can help me

Re: Change the contract duration

TimmyBGood — Mon, 26 Aug 2024 17:31:45 GMT

@zhihao

That's very unlikely to be possible: prices are calibrated to make a profit over the minimum term rather than a shorter period, particularly for broadband which has significant up-front costs to the ISP.

Note that cancellation half way through a two year term will have an unpleasantly high penalty fee.

Re: Change the contract duration

zhihao — Mon, 26 Aug 2024 17:55:01 GMT

If I can't change it, can I cancel my order? I booked the installation service on September 5th.

Re: Change the contract duration

TimmyBGood — Mon, 26 Aug 2024 18:32:39 GMT

@zhihao

That would be wise, but you'll need to contact Sky directly to do so