topic Re: Router drops multiple times daily in Broadband

Router drops multiple times daily

GlynnMcCarthy — Sun, 25 Aug 2024 21:21:47 GMT

Good evening,

My router loses connectivity every few minutes. This problem started suddenly around 7 days ago. I have booked an engineer to attend our house to fix the issue, however they won't be here until September and I work from home.

Systems Detailshelp

Manufacturer Sky

Model ER115

Firmware Version 4.13.0704.R

DSL Firmware VersionA2pv6F039m1.d24m

Router Statistics

System Up Time: 00:27:55

PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANDown0000000:00:00LANUp144026019032342408400:27:55WLAN (2.4 GHz)Up412652480003660532944200:25:47WLAN (5 GHz)Up5509213539540266972664600:25:26

Broadband LinkDownstreamUpstreamConnection Speed (Kbps)5499914997Line Attenuation (dB)DS1:17.3 DS2:27.4 DS3:37.7US0:13.5 US1:22.2 US2:36.2Noise Margin (dB)DS1:11.5 DS2:11.4 DS3:11.4US0:6.7 US1:6.7 US2:6.7
Poll Interval:

Seconds (at least 3s):
Set Interval Stop

Router Statistics

System Up Time: 00:33:26

PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANDown0000000:00:00LANUp193658993031808935700:33:26WLAN (2.4 GHz)Up5097732189010594000:31:17WLAN (5 GHz)Up71005044493504338527881200:30:57

Broadband LinkDownstreamUpstreamConnection Speed (Kbps)5499914997Line Attenuation (dB)DS1:17.3 DS2:27.5 DS3:37.8US0:12.9 US1:22.3 US2:36.1Noise Margin (dB)DS1:11.4 DS2:11.4 DS3:11.4US0:6.9 US1:6.9 US2:6.9

Is there something I can do in the meantime to alleviate this? It's impossible to work or stream video without an interuption to the connection evert few minutes.

Thanks

Re: Router drops multiple times daily

Highlinder — Mon, 26 Aug 2024 13:18:57 GMT

@GlynnMcCarthy With the short system uptime is this you restarting the router or is it doing this itself?

Re: Router drops multiple times daily

GlynnMcCarthy — Mon, 26 Aug 2024 13:22:24 GMT

The route automatically reconnects within a minute of so. After a further 5 minutes or so, it disconnects and connects itself again.

Re: Router drops multiple times daily

Highlinder — Mon, 26 Aug 2024 14:36:14 GMT

@GlynnMcCarthy Do all of the lights on the router go out or the power to a red LED?

Re: Router drops multiple times daily

GlynnMcCarthy — Mon, 26 Aug 2024 14:37:57 GMT

Orange flashing light for internet. It's flashing more than not and usually resolves after full restart or if left alone. However, I can't restart every few minutes as I've already lost the will to live

Re: Router drops multiple times daily

Highlinder — Mon, 26 Aug 2024 14:39:28 GMT

@GlynnMcCarthy So are you re-starting the router yourself to get it to work?

Re: Router drops multiple times daily

GlynnMcCarthy — Mon, 26 Aug 2024 14:47:50 GMT

Sometimes but not so often anymore as it drops so often now

Re: Router drops multiple times daily

Highlinder — Mon, 26 Aug 2024 15:06:42 GMT

@GlynnMcCarthy What date in September is the engineer due to attend?

Re: Router drops multiple times daily

GlynnMcCarthy — Mon, 26 Aug 2024 15:47:02 GMT

02/09, sky could come sooner but I couldn't due to work.

Re: Router drops multiple times daily

Highlinder — Mon, 26 Aug 2024 16:18:42 GMT

@GlynnMcCarthy Just have to work with it just now if that is when it is booked for. Sounds like an external fault and there is nothing you can do yourself.

Re: Router drops multiple times daily

GlynnMcCarthy — Mon, 26 Aug 2024 16:34:55 GMT

Cheers thanks for replying