topic Re: Slow internet in Broadband

Slow internet

Loz127 — Sun, 25 Aug 2024 18:18:30 GMT

my internet is so slow it's causing the sky tv to buffer

Re: Slow internet

Highlinder — Sun, 25 Aug 2024 19:05:45 GMT

@Loz127black or white router from Sky?

Re: Slow internet

Loz127 — Tue, 27 Aug 2024 10:07:25 GMT

Hi there. I have a white router. Only been with Sky internet for approx 2 months and internet has been slow most of the time

Re: Slow internet

Highlinder — Tue, 27 Aug 2024 11:55:08 GMT

@Loz127 When you run the service checker can you after click on broadband to see what speed you are getting to see if it is above your minimum speed that Sky say you should be getting. Running the directions below.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnosti

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Slow internet

Loz127 — Wed, 28 Aug 2024 15:04:17 GMT

Fab thank you, will do this when I get home