topic Re: Broadband not activated in Broadband

Broadband not activated

Matt175 — Sun, 25 Aug 2024 12:11:04 GMT

My activation date has come and gone. No updates. If I log in it says activation in progress. If I try a d get help I'm told to call the help centre which will cost me money as ui have broadband only, no phone. I just want to talk to a human.

Re: Broadband not activated

Highlinder — Sun, 25 Aug 2024 12:41:27 GMT

@Matt175 What does it say in track orders in my account? When was your activation supposed to happen?

Re: Broadband not activated

Matt175 — Sun, 25 Aug 2024 12:46:19 GMT

Hi, for activation it says - Activation due. For engineer visit it says - in progress. Activation was due on 23rd.

Re: Broadband not activated

Highlinder — Sun, 25 Aug 2024 12:48:14 GMT

@Matt175 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: Broadband not activated

Matt175 — Sun, 25 Aug 2024 12:51:12 GMT

Much appreciated thank you

Re: Broadband not activated

Addie15 — Sun, 25 Aug 2024 13:19:27 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Matt175.