topic WiFi cutting off in Broadband

WiFi cutting off

Mikolaj2 — Sun, 25 Aug 2024 13:16:19 GMT

My WiFi is cutting off every 1-2 hours. I run the test and it shows everything is fine but it is not. It is annoying. No help from SKY. It started on Friday.

Re: WiFi cutting off

Highlinder — Sun, 25 Aug 2024 13:29:16 GMT

@Mikolaj2black or white router from Sky?

Re: WiFi cutting off

Mikolaj2 — Sun, 25 Aug 2024 13:31:41 GMT

Black router. Normally 3 green lights but when cutting WiFi off only one green light left and then coming back to three green lights. I restarted router too.

Re: WiFi cutting off

Highlinder — Sun, 25 Aug 2024 13:36:34 GMT

@Mikolaj2 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi cutting off

Mikolaj2 — Sun, 25 Aug 2024 14:19:10 GMT

Re: WiFi cutting off

Daniel0210 — Sun, 25 Aug 2024 15:06:33 GMT

@Mikolaj2

Those aren't your router stats.

Re: WiFi cutting off

Highlinder — Sun, 25 Aug 2024 15:20:08 GMT

@Mikolaj2 You need to follow the directions above all the way to the end as it shows you in the link what it should look like.