topic Re: When on wifi, content not loading in Broadband

When on wifi, content not loading

Njr27 — Sun, 25 Aug 2024 10:23:41 GMT

We cannot connect to WiFi on our phones. Well we can, and it says we have full WiFi bars but NOTHING will load, not Google, not any social media apps,

mobile banking nothing will work on our phones (both mine, partners and sons) when we're on WiFi even though it says we're connected, have checked on here and there says there is no problem with the WiFi connections.
We have to keep switching our WiFi off just to load anything!

any suggestions? This has been happening for 2 weeks now and is REALLY annoying!

Re: When on wifi, content not loading

JC451 — Sun, 25 Aug 2024 10:54:29 GMT

No internet . Keep checking it says I have internet but I don't. So no tv nothing at all on a wet Sunday

Re: When on wifi, content not loading

Highlinder — Sun, 25 Aug 2024 11:34:22 GMT

@Njr27 & @JC451 can you check the colour of the lights on the router when this is happening to determine what the fault is please using the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: When on wifi, content not loading

jax15 — Sun, 10 Nov 2024 19:06:03 GMT

same, I only have three lights on my router and have checked everything half a dozen times? switching off everythin, turning it back on, waiting and waiting, my patience is through the roof. I am unable to send photos or text, some texts are not being received. I am unable to talk to a real human and have done all of the on line tests.....HELP