topic Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL in Broadband

INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

EWFKEFMEKFERM — Sun, 25 Aug 2024 06:29:25 GMT

HELP - NO INTERNET SINCE LAST NIGHT

DONE THE CHECKS ON SKY - FINE, RESET ROUTER AND WHITE LIGHT BACK ON - NO INTERNET

Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

Chrisee — Sun, 25 Aug 2024 07:08:13 GMT

@EWFKEFMEKFERM powering down your hub forcat least an hour should clear the fault.

Posting in block capitals is considered shouting and as you are asking other customers for help is quite rude.

Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

EWFKEFMEKFERM — Sun, 25 Aug 2024 07:47:27 GMT

Ok. Thanks for that. Can you offer anything constructive or are you just giving me online etiquette advice?

Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

Chrisee — Sun, 25 Aug 2024 07:51:26 GMT

@EWFKEFMEKFERM try reading my post I told you what do in quite short words so you should be able to understand it.

Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

TimmyBGood — Sun, 25 Aug 2024 07:51:53 GMT

@EWFKEFMEKFERM

If a Hub reset doesn't change the situation then the assumption would be there's a fault in the external circuit to the address which needs logging with Sky for investigation by Openreach (the latter of which realistically isn't going to happen until Tuesday at the earliest)

Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

EWFKEFMEKFERM — Sun, 25 Aug 2024 07:52:33 GMT

ok thank you. how annoying i only have sky stream.

Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

EWFKEFMEKFERM — Sun, 25 Aug 2024 07:53:36 GMT

yes that hasn't worked either i did that before posting.

Re: INTERNET DOWN - WHITE LIGHT ON ROUTER, HUB CHECKS ONLINE NORMAL

EWFKEFMEKFERM — Sun, 25 Aug 2024 07:54:06 GMT

thanks for the comments.